This Malaysian Standard is a representative example of possible customer experiences in terms of in-vehicle multimedia functions and features. These functions and features will be enabled by implementations of foreseeable technologies.
This document covers representative use cases in categories of commerce (abbreviated as COMM), customer relationship management (CUST), emergency (EMER), entertainment (ENTE), fleet management (FLEE), guidance (GUID), home automation (HOME), information (INFO), messaging (MESS), mobile devices (MOBI), customer preferences (PREF), productivity (PROD), security (SECU), service and maintenance (SERV), user interface (USER), safety (SAFE), Bluetooth (BLUE), intelligent transportation systems (ITS) and combination use cases (COMB). Each of the use case categories has at least one high-level use case, which describes customer experiences in a more generic fashion. A high-level use case is denoted by CASE x, where CASE is the four-letter abbreviation of the ca