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Stationary source emissions - Determination of the mass concentration of nitrogen oxides in flue gas - Performance characteristics of automated measuring systems (ISO 10849:2022, IDT)
MS ISO 10849:2022
Status : 1st Revision
Format : PDF

This document specifies a method for the determination of nitrogen oxides (NOx) in flue gas of stationary sources and describes the fundamental structure and the key performance characteristics of aut ....Read more omated measuring systems.

The method allows continuous monitoring with permanently installed measuring systems of NOx emissions.

This document describes extractive systems and in situ (non-extractive) systems in connection with a range of analysers that operate using, for example, the following principles:

— chemiluminescence (CL);
— infrared absorption (NDIR);
— Fourier transform infrared (FTIR) spectroscopy;
— ultraviolet absorption (NDUV);
— differential optical absorption spectroscopy (DOAS);

Other equivalent instrumental methods such as laser spectroscopic techniques can be used provided they meet the minimum performance requirements specified in this document. The measuring system can be validated with reference materials, in accordance with this document, or comparable methods.

Automated measuring system (AMS) based on the principles listed above has been used successfully in this application for the measuring ranges as shown in Annex F. Close

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Quality management – Customer satisfaction – Guidelines for monitoring and measuring (ISO 10004:2018, IDT)
MS ISO 10004:2018
Status : 1st Revision
Format : PDF

This document gives guidelines for defining and implementing processes to monitor and measure customer satisfaction.

This document is intended for use by any organization regardless of ....Read more its type or size, or the products and services it provides. The focus of this document is on customers external to the organization.

NOTE Throughout this document, the terms “product” and “service” refer to the outputs of an organization that are intended for, or required by, a customer. Close

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Quality management – Customer satisfaction – Guidelines for dispute resolution external to organizations (ISO 10003:2018, IDT)
MS ISO 10003:2018
Status : 1st Revision
Format : PDF

This document gives guidelines for an organization to plan, design, develop, operate, maintain and improve an effective and efficient dispute-resolution process for complaints that have not been resol ....Read more ved by the organization.

This document is applicable to:
— complaints relating to the organization’s products and services, the complaints-handling process or dispute-resolution process;
— resolution of disputes arising from domestic or cross-border business activities, including those arising from electronic commerce.
This document is intended for use by any organization regardless of its type or size, or the products and services it provides, and deals with:
— guidance on determining when and how organizations can participate in dispute resolution;
— guidance on the selection of providers and use of their services;
— top management involvement in, and commitment to, dispute resolution and deployment of adequate resources within the organization;
— the essentials for fair, suitable, transparent and accessible dispute resolution;
— guidance on management of an organization’s participation in dispute resolution;
— monitoring, evaluating and improving the dispute-resolution process.

This document is particularly aimed at dispute resolution between an organization and
— individuals purchasing or using products and services for personal or household purposes, or
— small businesses.

This document does not apply to the resolution of other types of disputes, such as employment disputes. It does not apply to complaints handling within an organization. Close

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Reference materials – Requirements and recommendations for use (ISO 33403:2024, IDT)
MS ISO 33403:2024
Status : 1st Revision
Format : PDF

This document describes good practice in using reference materials (RMs), and certified reference materials (CRMs) in particular, in measurement processes. These uses include:

— the a ....Read more ssessment of precision and trueness of measurement methods;
— quality control;
— assigning values to materials;
— calibration;
— establishing conventional scales.

This document also relates key characteristics of various types of RMs to the different applications.

The preparation of RMs for calibration is also part of the scope of ISO 17034 and ISO 33405. The treatment in this document is limited to the fundamentals of small-scale preparation of RMs and the value assignment, as used by laboratories to calibrate their equipment. Larger scale production of such RMs, with the possible aim of distribution, is beyond the scope of this document. This type of activity is covered in ISO 17034 and ISO 33405. Close

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Reference materials – Contents of certificates, labels and accompanying documentation (ISO 33401:2024, IDT)
MS ISO 33401:2024
Status : 1st Revision
Format : PDF

This document is intended to help reference material producers (RMPs) in preparing clear and concise documentation to accompany a reference material (RM). It lists and explains mandatory, recommended ....Read more and other categories of information to be considered in the preparation of product information sheets and RM certificates. This information can be used by RM users and other stakeholders in confirming the suitability of an RM or certified reference material (CRM).

This document also contains the minimum requirements for a label attached to the container of an individual RM unit. Close

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Security management systems for the supply chain – Best practices for implementing supply chain security, assessments and plans – Requirements and guidance (ISO 28001:2007, IDT)
MS ISO 28001:2007
Status : Original
Format : PDF

This International Standard provides requirements and guidance for organizations in international supply chains to

⎯ develop and implement supply chain security processes;
⎯ ....Read more establish and document a minimum level of security within a supply chain(s) or segment of a supply chain;
⎯ assist in meeting the applicable authorized economic operator (AEO) criteria set forth in the World Customs Organization Framework of Standards and conforming national supply chain security programmes.

NOTE Only a participating National Customs Agency can designate organizations as AEOs in accordance with its supply chain security programme and its attendant certification and validation requirements. Close

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Security and resilience – Security management systems - Requirements (ISO 28000:2022 + Amd.1:2024, IDT)
MS ISO 28000:2024
Status : Original
Format : PDF

This document specifies requirements for a security management system, including aspects relevant to the supply chain.

This document is applicable to all types and sizes of organization ....Read more s (e.g. commercial enterprises, government or other public agencies and non-profit organizations) which intend to establish, implement, maintain and improve a security management system. It provides a holistic and common approach and is not industry or sector specific.

This document can be used throughout the life of the organization and can be applied to any activity, internal or external, at all levels. Close

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Indoor air - Part 11: Determination of the emission of volatile organic compounds from samples of building products and furnishing - Sampling, storage of samples and preparation of test specimens (ISO 16000-11:2024, IDT)
MS ISO 16000-11:2024
Status : 1st Revision
Format : PDF

This document specifies the sampling procedures, transport conditions, storage and substrate used that can affect emissions of volatile organic compounds for three types of building products or furnis ....Read more hing: solid, liquid and combined. For individual products, the preparation of a test specimen for each type is specified. Close

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Indoor air - Part 9: Determination of the emission of volatile organic compounds from samples of building products and furnishing - Emission test chamber method (ISO 16000-9:2024, IDT)
MS ISO 16000-9:2024
Status : 1st Revision
Format : PDF

This document specifies a general laboratory test method for the determination of the area specific emission rate of volatile organic compounds (VOCs) from samples of newly produced building products ....Read more or furnishing under defined climate conditions. The method can also, in principle, be applied to samples of aged products. The emission data obtained can be used to calculate concentrations in a model room (see Table B.1).

This document is applicable to various emission test chambers used for the determination of the emission of VOCs from building products or furnishing.

This document is also applicable to samples of wood-based panels and other building products, in order to determine the emission rate of formaldehyde.

NOTE In principle, this document can be applied to the study of any gas phase emissions from samples of building products and furnishing. Close

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Indoor air - Part 6: Determination of organic compounds (VVOC, VOC, SVOC) in indoor and test chamber air by active sampling on sorbent tubes, thermal desorption and gas chromatography using MS or MS FID (ISO 16000-6:2021, IDT)
MS ISO 16000-6:2021
Status : 2nd Revision
Format : PDF

This document specifies a method for determination of volatile organic compounds (VOC) in indoor air and in air sampled for the determination of the emission from products or materials used in indoor ....Read more environments (according to ISO 16000-1) using test chambers and test cells. The method uses sorbent sampling tubes with subsequent thermal desorption (TD) and gas chromatographic (GC) analysis employing a capillary column and a mass spectrometric (MS) detector with or without an additional flame ionisation detector (FID)[13].

The method is applicable to the measurement of most GC-compatible vapour-phase organic compounds at concentrations ranging from micrograms per cubic metre to several milligrams per cubic metre. Many very volatile organic compounds (VVOC) and semi-volatile organic compounds (SVOC) can be analysed depending on the sorbents used. Close

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