Quality management - Customer satisfaction - Guidelines for dispute resolution external to organizations (ISO 10003:2007, IDT) (PUBLISHED BY STANDARDS MALAYSIA IN 2008)
The adoption of the ISO Standard as a Malaysian Standard was recommended by the Technical Committee on Quality Management and Quality Assurance TC3 on Supporting Technologies under the authority of the Industry Standards Committee on Quality Management and Quality Assurance.
This Malaysian Standard is identical with ISO 10003:2007, Quality management - Customer satisfaction - Guidelines for dispute resolution external to organizations, published by the International Organization for Standardization (ISO).
