Information technology - Service management - Part 1: Service management system requirements (First revision) (ISO/IEC 20000-1:2011, IDT)
This Malaysian Standard is a service management system (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfill service requirements.
This standard can be used by:
- an organization seeking services from service providers and requiring assurance that their service requirements will be fulfilled;
- an organization that requires a consistent approach by all its service providers, including those in a supply chain;
- a service provider that intends to demonstrate its capability for the design, transition, delivery and improvement of services that fulfil service requirements;
- a service provider to monitor, measure and review its service management processes and services;
- a service provider to improve the design, transition, delivery and improvement of services through the effective implem
Published
• (none) / (none) / MS ISO/IEC 20000-1:2007
PDF
30/04/2019
26
NSC 07 - Information Technology, Communications & Multimedia
