Information technology - Service management - Part 2: Guidance on the application of service management systems (First revision) (ISO/IEC 20000-2:2012, IDT)
This Malaysian Standard provides guidance on the application of service management systems (SMS) based on the requirements in MS ISO/IEC 20000-1.
This standard enables organisations and individuals to interpret ISO/IEC 20000-1 more accurately and therefore to use it more effectively.
Published
• (none) / (none) / MS ISO/IEC 20000-2:2007
PDF
30/04/2019
97
NSC 07 - Information Technology, Communications & Multimedia
