Quality management - Customer satisfaction - Guidelines for complaints handling in organizations (ISO 10002:2004, IDT) (Published by STANDARDS MALAYSIA in 2008)
The adoption of ISO Standard as a Malaysian Standard was recommended by the Technical Committee on Quality Management and Quality Assurance, TC 3 on Supporting Technologies under the authority of the Quality Management and Quality Assurance Industry Standards Committee.
This Malaysian Standard is identical with ISO 10002:2004, Quality management - Customer satisfaction - Guidelines for complaints handling in organization published by the International Organization for Standardization (ISO).
