INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 1: SPECIFICATION (ISO/IEC 20000-1:2005, IDT)
This Malaysian Standard defines the requirements for a service provider to deliver managed services of an acceptable quality for its customers.
It may be used:
a) by businesses that are going out to tender for their services;
b) by businesses that require a consistent approach by all service providers in a supply chain;
c) by service providers to benchmark their IT service management;
d) as the basis for an independent assessment;
e) by an organization which needs to demonstrate the ability to provide services that meet customer
requirements; and
f) by an organization which aims to improve service through the effective application of processes to
monitor and improve service quality.
Published
• (none) / (none) / (none)
PDF
30/04/2019
26
NSC 07 - Information Technology, Communications & Multimedia
