Quality management - Customer satisfaction - Guidelines for monitoring and measuring (ISO 10004:2012, IDT) (Published by STANDARDS MALAYSIA in 2014)
The adoption of the ISO Standard as a Malaysian Standard was recommended by the Technical Committee on Supporting Technologies under the authority of the Industry Standards Committee on Quality Management and Quality Assurance.
This Malaysian Standard is identical with ISO 10004:2012, Quality management - Customer satisfaction - Guidelines for monitoring and measuring, published by the International Organization for Standardization (ISO).
